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Degree:Doctoral Degree
School/Department:001179

DALIAN UNIVERSITY OF TECHNOLOGY      Login     

陈琦

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Gender:Female

Alma Mater:哈尔滨工业大学

Paper Publications

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Emotional expression by artificial intelligence chatbots to improve customer satisfaction: Underlying mechanism and boundary conditions
Release Time:2024-04-25  Hits:

Date of Publication:2024-04-23
Journal:TOURISM MANAGEMENT
Volume:100
ISSN:0261-5177
Key Words:ANTECEDENTS; ATTRACTION; COMMUNICATION; CONSEQUENCES; INTENTIONS; LOYALTY; MODEL; SELF-DISCLOSURE; SERVICE; VIOLATIONS

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