Release Time:2024-04-26 Hits:
Date of Publication:2024-04-26
Journal:International Journal of Information Management
ISSN:0268-4012
陈琦
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Gender:Female
Alma Mater:哈尔滨工业大学
Paper Publications
The effect of the anthropomorphic design of chatbots on customer switching intention when the chatbot service fails: An expectation perspective