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Degree:Doctoral Degree
School/Department:信息管理与信息系统研究所

Gender:Female

Alma Mater:哈尔滨工业大学

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The effect of the anthropomorphic design of chatbots on customer switching intention when the chatbot service fails: An expectation perspective

Date of Publication:2024-04-26 Hits:

Journal:International Journal of Information Management
ISSN No.:0268-4012
Date of Publication:2024-04-26