大连理工大学主页平台管理系统陈琦 The effect of the anthropomorphic design of chatbots on customer switching intention when the chatbot service fails: An expectation perspective Home

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Degree:Doctoral Degree
School/Department:001179

DALIAN UNIVERSITY OF TECHNOLOGY Login

陈琦

Gender:Female

Alma Mater:哈尔滨工业大学

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The effect of the anthropomorphic design of chatbots on customer switching intention when the chatbot service fails: An expectation perspective

Release Time:2024-04-26 Hits:

Indexed by:Journal Papers
Document Code:386079
Date of Publication:2024-06-10
Journal:INTERNATIONAL JOURNAL OF INFORMATION MANAGEMENT
Volume:76
ISSN:0268-4012
Key Words:ARTIFICIAL-INTELLIGENCE; BEHAVIOR; COMMON METHOD VARIANCE; IMPACT; RECOVERY; SELF; SOCIAL PRESENCE; STRUCTURAL EQUATION MODELS; TECHNOLOGY; TIME

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